What is a Virtual Phone Number?

  A virtual phone number (aka DID Number) has no physical phone line associated with it. Think of them as phone numbers with intelligence that can be used to manage calls the way you want to.           Usually, the simplest way that businesses use a virtual phone number in India is to route incoming customer calls. When a customer calls a business, they play an IVR greeting, ask them who they would like to speak to and forward their calls to the right agents based on the customer’s inputs. Since all the calls are routed via a virtual phone number, it is also easy to monitor calls for performance. You will be able to understand exactly how many calls are missed, how long it takes for an agent to answer calls, how many minutes your agents spend on calls and even listen to the customer call recordings.  

Why get a Virtual Phone Number in India?

Single virtual number for a team Your entire team can be connected to a single number. No loss of information across multiple numbers.   Smart call routing Automatically redirect customers calls to the right agents based on their requirements   Sound professional Give your business a professional image without burning a hole in your pocket   Measure marketing ROI Use virtual phone numbers to evaluate the performance of your marketing campaigns   Dispute resolution Since all your calls are tracked, you can easily resolve disputes and confusions in customer conversations   Remote working Your employees no longer need to be chained to their desks. Remote working becomes a possibility, too Call differentiation Division between professional and personal calls even on the same device   Scale as you wish Scale as you grow without having to worry about infrastructure or maintenance.   Customizable Completely customise the system to suit your business needs.  

Advantages Of a Virtual Number

No loss of information All your customer information and conversations are routed through one number   Personalized experience Features like IVR help you give you customers a unique experience   Improved efficiency Handle multiple calls at the same time, track conversations, work more efficiently   Cost efficient Pay as you go, and scale as you grow

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