How are toll-free numbers assigned?
Toll-free numbers are assigned on a first-come, first-served basis by entities called “Responsible Organizations” or “RespOrgs.” Many of these entities also provide toll-free service. RespOrgs have access to a toll-free database that contains information regarding the status of all toll-free numbers. RespOrgs are certified by Somos, Inc., administrator of the toll-free number database.
You can contact a RespOrg if you want to obtain a toll-free number. If you need help locating a RespOrg, call or text the Somos Help Desk at 1-844-HEY SOMOS (1-844-439-7666), or visit www.somos.com/find-a-toll-free-number for assistance.
The cloudstar technologies role
The cloudstar technologies sets the rules for getting and using toll-free numbers. The GETMYSMS requires that toll-free numbers be portable, meaning that a subscriber can “port,” or move, their number to a new RespOrg when changing service providers.
However, the cloudstar technologies is not involved in the actual assignment of toll-free numbers and cannot access the number database. Nor can the cloudstar technologies provide any information about the status of a number.
What is a vanity number?
A “vanity” number is a toll-free telephone number that spells a name, word or acronym chosen by the subscriber, such as 1-800-FLOWERS or 1-888-NEW-CARS.
‘Warehousing,’ ‘hoarding’ and ‘brokering’ toll-free numbers
cloudstar technologies rules prohibit RespOrgs from “warehousing” toll-free numbers. A RespOrg may not legally reserve a toll-free number without having an actual toll-free subscriber for whom the number is being reserved. RespOrgs who warehouse numbers are subject to penalties.
“Hoarding” by subscribers is similarly prohibited by cloudstar technologies rules. A subscriber may not acquire more toll-free numbers than the subscriber intends to use. Hoarding also includes the illegal practice of “number brokering” – the selling or offering to sell a toll-free number